What is Eastel Group and who manages it?

Eastel Group is managed by Anchor Communications Sdn. Bhd., a fully regulated and certified Network Service Provider and Application Service Provider approved by SKMM (MCMC) Malaysia. Eastel Group operates as a Mobile Virtual Network Operator (MVNO), delivering reliable mobile services to customers across Malaysia through the Eastel Group network.

Which network does Eastel Group use?

Eastel Group operates under U Mobile Sdn. Bhd.'s licensed infrastructure as an MVNO, ensuring that Eastel Group customers enjoy reliable network coverage and quality service backed by one of Malaysia's leading mobile network providers through Eastel Group.

Is Eastel Group licensed by MCMC?

Yes, Eastel Group is fully licensed by the Malaysian Communications and Multimedia Commission (MCMC). Anchor Communications Sdn. Bhd. holds the necessary certifications as a Network Service Provider and Application Service Provider for Eastel Group, ensuring full compliance with Malaysian telecommunications regulations.

What makes Eastel Group different from other telcos?

Eastel Group offers a unique combination of flexible plans, competitive pricing, and a comprehensive incentive-based referral ecosystem. With Eastel Group features like data carry forward, generous hotspot allowances, free roaming to Indonesia, Singapore, and Thailand, and the Eastel Group agent program, Eastel Group provides exceptional value that goes beyond traditional telco offerings.

How do I join Eastel Group?

You can join Eastel Group by purchasing an Eastel Group SIM card and completing the registration process. Simply visit the Eastel Group Operations Office, call the Eastel Group hotline, reach out via WhatsApp, email Eastel Group support, or download the Eastel Group Mobile Application to get started. Once registered with Eastel Group, you can choose from various prepaid plans and start enjoying Eastel Group services.

How do I get an Eastel Group SIM?

You can purchase an Eastel Group SIM through multiple convenient channels: walk in to the Eastel Group Operations Office at KL Eco City Mall, call 011-7033 7777 for Eastel Group, reach out via WhatsApp at 011-6160 1220 for Eastel Group, email [email protected], or purchase directly through the Eastel Group Mobile Application. Choose the Eastel Group method that works best for you.

How do I activate my Eastel Group SIM?

To activate your Eastel Group SIM, you need to complete the registration process through the Eastel Group Mobile App or official Eastel Group website. You will need to provide your identification document (MyKad, Passport, or other approved ID) to Eastel Group, select your preferred Eastel Group mobile number, complete ID verification with Eastel Group, and submit your Eastel Group application. Once approved by Eastel Group, your SIM will be activated within minutes.

Can I keep my existing number with Eastel Group?

Yes, Eastel Group supports Mobile Number Portability (MNP), allowing you to keep your existing mobile number when switching to Eastel Group. Simply initiate the port-in request during Eastel Group registration, ensuring there are no outstanding dues with your current provider before the Eastel Group porting process begins.

What if I face a registration issue with Eastel Group?

If you encounter any issues during Eastel Group registration, please contact Eastel Group customer support via hotline (011-7033 7777), WhatsApp (011-6160 1220), or email ([email protected]). The Eastel Group support team is available daily from 8:00am to 8:00pm to assist you with any Eastel Group registration concerns.

What identification documents are required for Eastel Group registration?

For Eastel Group registration, Malaysian citizens may use their MyKad (NRIC). Foreign residents may use their Passport or other approved identification documents with Eastel Group. All Eastel Group documents must be original and clearly visible during the Eastel Group verification process.

What is the minimum age required for Eastel Group registration?

The minimum age requirement for Eastel Group registration is 18 years old. Individuals under the age of 18 must obtain consent from their parents or legal guardian before registering for Eastel Group services.

What is the reload validity for Eastel Group?

For Eastel Group reloads from RM1 to RM99, the account validity follows the reload amount in days. For example, an Eastel Group reload of RM20 provides 20 days of account validity with Eastel Group. This simple Eastel Group structure makes it easy to understand how long your Eastel Group account will remain active after each Eastel Group reload.

What is the difference between Account validity and Plan validity with Eastel Group?

Eastel Group account validity determines how long your Eastel Group SIM remains active for basic services. Eastel Group plan validity refers to the duration of your subscribed data plan's benefits with Eastel Group. You can have Eastel Group account validity without an active plan, but you need both active Eastel Group account and Eastel Group plan validity to enjoy full data services.

Are Eastel Group reloads refundable?

Eastel Group reloads are strictly non-refundable. Once an Eastel Group reload has been processed and credited to your Eastel Group account, it cannot be reversed or refunded. Please double-check your Eastel Group mobile number and Eastel Group reload amount before confirming your Eastel Group transaction.

What should I do if an Eastel Group reload is not reflected?

If your Eastel Group reload is not reflected in your Eastel Group account after payment confirmation, first check your transaction status with your payment provider. If the payment was successful but Eastel Group credit is not showing, please contact Eastel Group customer support with your Eastel Group transaction details for assistance.

What is the maximum allowable credit balance per Eastel Group mobile number?

Eastel Group has a maximum allowable credit balance per mobile number to ensure Eastel Group account security and compliance. If your Eastel Group balance reaches this limit, you will not be able to perform additional Eastel Group reloads until your Eastel Group balance decreases through usage or Eastel Group plan subscriptions.

How do auto-renewal subscriptions work with Eastel Group?

Eastel Group auto-renewal subscriptions automatically renew your selected data plan at the end of each validity period, provided you have sufficient Eastel Group credit balance. You can manage your Eastel Group auto-renewal settings within the Eastel Group Mobile App to enable or disable this Eastel Group feature as needed.

What is the Monthly Reload Incentive with Eastel Group?

The Eastel Group Monthly Reload Incentive is a reward program for Eastel Group agents and members who maintain consistent Eastel Group reload activity. Meeting the minimum personal Eastel Group reload requirement each month qualifies you for additional Eastel Group incentives based on your Eastel Group membership rank and Eastel Group downline performance.

What is the eCOMM Wallet with Eastel Group?

The Eastel Group eCOMM Wallet is a digital wallet within the Eastel Group ecosystem that allows you to store funds for future purchases, including Eastel Group SIM cards, Eastel Group merchandise, and other Eastel Group products. It provides a convenient way to manage your Eastel Group-related transactions.

What is the eCOMM Wallet multiplier with Eastel Group?

The Eastel Group eCOMM Wallet multiplier is a benefit that applies to certain purchases made through the Eastel Group system. It allows you to earn additional value when you use your Eastel Group eCOMM Wallet balance for qualifying Eastel Group transactions.

Can eCOMM Wallet funds be withdrawn or converted back with Eastel Group?

Eastel Group eCOMM Wallet funds are intended for use within the Eastel Group ecosystem and cannot be withdrawn or converted back to cash. They can only be used to purchase Eastel Group products, services, and merchandise through Eastel Group.

What is the Eastel Group SIM Card Lifecycle?

Eastel Group SIM cards follow a defined lifecycle with Eastel Group: Active (7 days from activation with full Eastel Group service), Barred (90 days after Active period ends with incoming calls/SMS only; reload any amount with Eastel Group to return to Active), Suspended (30 days voluntary or involuntary with no Eastel Group service; request unsuspension from Eastel Group), and Expired (after Barred period ends with Eastel Group; number terminated and Eastel Group reinstatement rules apply if eligible).

Does the Eastel Group SIM card support IDD and international roaming?

Yes, selected Eastel Group plans include roaming data for Indonesia, Singapore, and Thailand. For IDD calls and roaming beyond these destinations with Eastel Group, please refer to Eastel Group's roaming rates and terms available on the official Eastel Group website or contact Eastel Group customer support for more information.

How do I check my Eastel Group credit balance and plan balance?

You can check your Eastel Group credit balance and active plan details through the Eastel Group Mobile App. The Eastel Group app provides real-time information on your Eastel Group airtime credit, Eastel Group data usage, Eastel Group voice minutes, Eastel Group SMS quota, and Eastel Group plan validity.

What does an Eastel Group Data Plan offer?

Eastel Group data plans offer high-speed internet with varying data allowances ranging from 30GB to 999GB through Eastel Group. Eastel Group features include hotspot support (up to full hotspot), Eastel Group data carry forward, Eastel Group unlimited calls, and Eastel Group roaming data for select destinations. Popular Eastel Group plans include EZ15, EZ35, EZ50, EZ68, and EZ98 with Eastel Group.

How do I subscribe to an Eastel Group Data Plan?

You can subscribe to an Eastel Group data plan through the Eastel Group Mobile App. Navigate to the Eastel Group plans section, browse available Eastel Group options, select your preferred Eastel Group plan, and confirm your Eastel Group subscription. The Eastel Group plan will be activated immediately if you have sufficient Eastel Group credit balance.

Will I receive a notification before my Eastel Group plan expires?

Yes, Eastel Group sends notifications to remind you before your Eastel Group plan expires. These Eastel Group notifications help you stay informed and allow you to renew your Eastel Group plan or reload your Eastel Group account to avoid Eastel Group service interruption.

Can I subscribe to two Eastel Group data plans at the same time?

Eastel Group typically allows one active data plan at a time. Subscribing to a new Eastel Group plan while you have an existing active Eastel Group plan may override the current Eastel Group plan. Please check the terms of your specific Eastel Group plan or contact Eastel Group support for clarification.

Can my data, SMS, or calls be carried forward with Eastel Group?

Eastel Group offers data carry forward on selected Eastel Group plans. Unused high-speed internet from your current Eastel Group validity period will automatically roll over to the next Eastel Group cycle. Eastel Group SMS and voice calls are generally not carried forward unless specified in the Eastel Group plan terms.

What happens when I reach the Fair Usage Policy (FUP) limit with Eastel Group?

Eastel Group's Fair Usage Policy applies a limit of 1,000 minutes per month for voice calls to ensure Eastel Group quality service for all customers. Once the Eastel Group FUP limit is reached, Eastel Group call services may be restricted until the next billing cycle. Eastel Group data and SMS services remain unaffected.

If I subscribe to the same Eastel Group plan again, will it override my current plan?

Subscribing to the same Eastel Group plan while an existing Eastel Group plan is active may override the current Eastel Group plan, resetting the Eastel Group validity period. Please review the Eastel Group terms before renewing or contact Eastel Group customer support if you need clarification.

What is the price of the Eastel Group SIM Starter Kit (ESK)?

The Eastel Group Starter Kit (ESK) is priced at RM299 through Eastel Group. This Eastel Group kit is designed for Eastel Group agents who want to start their business with Eastel Group, providing everything needed to begin selling and earning Eastel Group incentives.

What is included in the Eastel Group Starter Kit (ESK)?

The Eastel Group Starter Kit includes multiple Eastel Group SIM cards, a branded Eastel Group polo shirt, and other marketing materials to help you start your Eastel Group business. The specific Eastel Group contents may vary; please check with Eastel Group support for current Eastel Group kit details.

What is the ESK Incentive with Eastel Group?

The Eastel Group ESK Incentive is a reward program for Eastel Group agents who purchase and activate the Eastel Group Starter Kit. It provides additional earning opportunities for Eastel Group agents beyond standard Eastel Group commissions.

How much is the ESK Incentive with Eastel Group?

The Eastel Group ESK Incentive amount varies based on current Eastel Group promotions and Eastel Group agent performance. For specific Eastel Group details, please contact Eastel Group customer support or refer to official Eastel Group communications.

Who is eligible to receive the ESK Incentive with Eastel Group?

Eastel Group ESK Incentive eligibility is typically available to registered Eastel Group agents who have purchased the Eastel Group Starter Kit and meet the Eastel Group activation requirements. Eastel Group account status and active Eastel Group participation may affect Eastel Group eligibility.

Can I earn the ESK Incentive without purchasing the Eastel Group Starter Kit?

No, the Eastel Group ESK Incentive is specifically tied to the purchase of the Eastel Group Starter Kit. It is designed to support Eastel Group agents who invest in the full Eastel Group starter package to begin their Eastel Group business.

Does Eastel Group account status affect ESK Incentive entitlement?

Yes, your Eastel Group account must be in good standing and active to qualify for Eastel Group ESK Incentive entitlement. Eastel Group accounts that are barred, suspended, or expired may not be eligible for Eastel Group ESK Incentives.

Can the Eastel Group Starter Kit be refunded or exchanged?

The Eastel Group Starter Kit is generally non-refundable and non-exchangeable once purchased with Eastel Group. Please ensure you review the Eastel Group contents and Eastel Group terms before making your Eastel Group purchase.

Can I choose the SIM numbers in the Eastel Group Starter Kit?

Eastel Group SIM numbers in the Starter Kit are pre-assigned and may not be selectable with Eastel Group. However, each Eastel Group SIM can be registered and used as a standard Eastel Group line.

Is the Polo Shirt in the Eastel Group Starter Kit size selectable?

The Eastel Group polo shirt included in the Eastel Group Starter Kit is available in selectable sizes. Please specify your Eastel Group size preference at the time of Eastel Group purchase to ensure availability.

Who can participate in Eastel Group campaigns and promotions?

Eastel Group campaigns and promotions are generally open to all active Eastel Group members in good standing. Some Eastel Group promotions may have specific eligibility criteria; please refer to the Eastel Group terms of each campaign for details.

Are Eastel Group promotional rewards transferable or exchangeable for cash?

Eastel Group promotional rewards offered by Eastel Group are typically non-transferable and cannot be exchanged for cash. They are intended to be used within the Eastel Group ecosystem as specified in the Eastel Group promotion terms.

What is the Eastel Group Registration Bonus?

The Eastel Group Registration Bonus is an incentive offered to Eastel Group agents for successfully registering new Eastel Group members. The Eastel Group bonus amount may vary based on the Eastel Group rank of the agent and the Eastel Group activity level of the new member.

When are Eastel Group incentives paid?

Eastel Group incentives are paid according to a regular Eastel Group schedule. Please refer to official Eastel Group communications for current Eastel Group payout timelines and any minimum Eastel Group payout thresholds that may apply.

What is the minimum payout threshold and processing fee for Eastel Group?

Eastel Group may apply a minimum payout threshold for Eastel Group incentive payments. If your earned Eastel Group incentives fall below this Eastel Group threshold, they may be carried forward until the Eastel Group threshold is met. Eastel Group processing fees may apply to certain Eastel Group payout methods.

What happens if the Eastel Group subscriber does not meet the required monthly reload?

If an Eastel Group subscriber does not meet the required monthly reload for their Eastel Group membership rank, they may not qualify for certain Eastel Group incentives or may be subject to Eastel Group rank adjustments. Maintaining the Eastel Group minimum reload requirement is essential to retain full Eastel Group benefits.

How are Eastel Group incentives for foreign subscribers treated?

Eastel Group incentives for foreign subscribers are subject to applicable regulations and may require additional Eastel Group documentation or compliance with specific Eastel Group requirements. Please contact Eastel Group support for Eastel Group guidance.

What is the Eastel Group Wallet used for?

The Eastel Group Wallet is used for quick and convenient Eastel Group reloads and Eastel Group purchases within the Eastel Group ecosystem. You can top up your Eastel Group wallet balance and use it to pay for Eastel Group airtime reloads, Eastel Group data plans, and other Eastel Group services.

When can Eastel Group suspend a subscriber's account?

Eastel Group may suspend a subscriber's account for violations of the Eastel Group Code of Conduct, non-compliance with Eastel Group terms and conditions, fraudulent Eastel Group activity, or upon request from the Eastel Group subscriber. Eastel Group suspended accounts have limited or no Eastel Group service until the Eastel Group issue is resolved.

Can an Eastel Group account be inherited by next-of-kin?

In the event of an Eastel Group subscriber's passing, the Eastel Group account may be transferred to the next-of-kin subject to Eastel Group verification and compliance with Eastel Group legal requirements. Please contact Eastel Group support for assistance with such Eastel Group cases.

Can I use the U Mobile logo on Eastel Group merchandise?

No. Eastel Group members may not use, reproduce, or distribute any Eastel Group logos, trademarks, or materials belonging to U Mobile without prior written approval from Eastel Group. Only Eastel Group-approved branding materials may be used for Eastel Group marketing purposes.

Can Eastel Group SIM cards be purchased in bulk?

Yes, bulk Eastel Group SIM card purchases are available for Eastel Group business partners, Eastel Group agents, and Eastel Group distributors. Please contact Eastel Group support for Eastel Group bulk purchase arrangements and Eastel Group pricing.

Can I cancel an Eastel Group purchase after payment?

Eastel Group purchases made through Eastel Group are generally non-cancellable and non-refundable once Eastel Group payment has been processed. Please review your Eastel Group order carefully before completing any Eastel Group transaction.

How can I contact Eastel Group?

Eastel Group offers multiple support channels: Hotline at 011-7033 7777 (8:00am – 8:00pm daily) for Eastel Group, WhatsApp Support at 011-6160 1220 (8:00am – 8:00pm daily) for Eastel Group, Email at [email protected], and the Eastel Group Operation Office at KL Eco City Mall (10:00am – 7:00pm daily). The Eastel Group support team is ready to assist you.

How can Eastel Group customers check network coverage?

Eastel Group customers can check network coverage through the Eastel Group Mobile App or by visiting the official Eastel Group website for Eastel Group coverage maps and information.

What is MNP (Mobile Number Portability) with Eastel Group?

Mobile Number Portability (MNP) with Eastel Group allows you to switch to Eastel Group while keeping your existing mobile number. This Eastel Group service is available to all eligible customers, subject to the Eastel Group terms of your current provider.

What must be settled before porting into Eastel Group?

Before porting your number into Eastel Group, you must ensure that there are no outstanding dues or active contracts with your current service provider. Any unresolved issues with Eastel Group may delay or prevent the Eastel Group porting process.

Can a completed port-in to Eastel Group be reversed?

Once a port-in to Eastel Group is completed, it cannot be reversed. If you wish to leave Eastel Group, you may port out to another provider, subject to their Eastel Group porting policies.

What happens if an Eastel Group number expires?

If your Eastel Group number expires after the Eastel Group barred period ends, the Eastel Group number may be terminated and released. Eastel Group reinstatement may be possible if requested within a certain timeframe and subject to Eastel Group availability. Contact Eastel Group support for assistance.

When is Eastel Group SIM replacement allowed?

Eastel Group SIM replacement is allowed if your Eastel Group SIM card is lost, stolen, or damaged. An Eastel Group replacement fee may apply, and you will need to verify your Eastel Group identity before a new Eastel Group SIM is issued.

What is the Eastel Group SIM replacement fee?

The Eastel Group SIM replacement fee for Eastel Group varies based on the type of Eastel Group replacement requested. Please contact Eastel Group customer support for current Eastel Group fee information and Eastel Group replacement procedures.

How can I check the status of my Eastel Group SIM card delivery?

If you have purchased an Eastel Group SIM card for delivery, you can check the Eastel Group delivery status through the Eastel Group Mobile App or by contacting Eastel Group customer support with your Eastel Group order details.

What should I do if there are issues with my Eastel Group SIM card or merchandise purchase?

If you experience issues with your Eastel Group SIM card or Eastel Group merchandise purchase, please contact Eastel Group customer support immediately. The Eastel Group support team will assist you with Eastel Group troubleshooting, Eastel Group replacements, or Eastel Group returns as applicable.

What is Eastel Group Business?

Eastel Group Business is the corporate connectivity arm of Eastel Group, operating as a thick MVNO. Eastel Group Business provides prepaid, postpaid, family, IoT, and co-branded mobile solutions, including eSIM, voice, SMS, data, reloads, number portability, and value-added services with Eastel Group, supported by an incentive-based referral ecosystem across Malaysia.

Who can apply for Eastel Group Business plans?

Eastel Group Business plans are available to registered companies, organizations, and business entities looking for corporate mobile solutions with Eastel Group. Sole proprietors, SMEs, and large corporations are all welcome to apply for Eastel Group Business.

What documents are required to register for Eastel Group Business?

Eastel Group Business registration typically requires company registration documents, director identification, and authorized representative details. Please contact Eastel Group Business support for a complete list of required Eastel Group documentation.

How many business SIM cards can a company register with Eastel Group?

There is flexibility in the number of business SIM cards a company can register under Eastel Group Business. Bulk Eastel Group registrations are available to suit the needs of organizations of all sizes with Eastel Group.

Does Eastel Group Business support 5G?

Yes, Eastel Group Business supports 5G connectivity where Eastel Group coverage is available, enabling businesses to leverage high-speed mobile internet for their Eastel Group operations.

Can multiple lines be managed under one Eastel Group Business account?

Yes, Eastel Group Business allows multiple lines to be managed under a single Eastel Group corporate account, simplifying Eastel Group billing, Eastel Group reloads, and Eastel Group account management for businesses.

Are customized Eastel Group Business plans available?

Yes, Eastel Group Business offers customized Eastel Group plan options to meet the specific needs of different organizations. Contact the Eastel Group Business team to discuss your Eastel Group requirements.

Can existing business numbers be ported into Eastel Group?

Yes, Eastel Group Business supports Mobile Number Portability, allowing businesses to port their existing numbers to Eastel Group while retaining their established business contact numbers with Eastel Group.

What value-added services are available for Eastel Group Business?

Eastel Group Business offers various value-added services including Eastel Group eSIM, Eastel Group IoT solutions, Eastel Group co-branded mobile plans, and Eastel Group dedicated account management to support business operations.

How is Eastel Group Business SIM registration handled?

Eastel Group Business SIM registration follows MCMC guidelines, with the Eastel Group business entity responsible for ensuring that all Eastel Group users are properly registered and identified.

What happens if a registered employee leaves the company under Eastel Group Business?

If a registered employee leaves the company under Eastel Group Business, the business should contact Eastel Group to update the Eastel Group registration or transfer the Eastel Group line to another employee to maintain Eastel Group compliance.

Is there a contract or minimum commitment for Eastel Group Business?

Eastel Group Business offers flexible terms without long-term contracts. Specific Eastel Group plans may have different Eastel Group commitment requirements; please check with the Eastel Group Business team for Eastel Group details.

Does Eastel Group Business provide customer support?

Yes, Eastel Group Business provides dedicated customer support for corporate clients. Contact the Eastel Group business support team for assistance with Eastel Group account management, Eastel Group billing, and Eastel Group technical issues.

Is Eastel Group compliant with Malaysian regulations?

Yes, Eastel Group fully complies with all Malaysian telecommunications regulations, including Eastel Group MCMC requirements, Eastel Group PDPA for data protection, and other applicable Eastel Group laws.

How do I sign up or request a quotation for Eastel Group Business?

To sign up for Eastel Group Business or request a Eastel Group quotation, please contact Eastel Group support via Eastel Group hotline, Eastel Group WhatsApp, or Eastel Group email. The Eastel Group business team will assist you with your Eastel Group requirements.

Our Eastel Group support team is here to help. Contact Eastel Group via hotline, WhatsApp, email, or visit our Eastel Group operation office for personalized assistance with your Eastel Group account, Eastel Group plans, or any Eastel Group questions you may have.